Privacy Policy

1. Introduction

Welcome to PARKYOURDESK. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workspace management platform, including our website, mobile applications, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, job title, department, and organization details
• Profile Information: Profile picture, work preferences, and notification settings
• Booking Information: Desk reservations, meeting room bookings, parking space allocations, and check-in data
• Communication Data: Messages, support inquiries, and feedback you send to us
• Payment Information: If applicable for premium features, payment card details (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages viewed, features used, time spent on the Service, booking patterns, and interaction data
• Location Data: Approximate location based on IP address (we do not track precise GPS location without your consent)
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies (see Section 8)

2.3 Information from Third-Party Services

If you connect third-party services to PARKYOURDESK, we may collect:

• Calendar Integration: Event details, availability, and scheduling information from Google Calendar, Microsoft Outlook, etc.
• Communication Tools: User profiles and message data from Slack, Microsoft Teams, etc.
• Single Sign-On (SSO): Profile information from your organization's identity provider

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Management

• Create and manage your user account
• Process desk, meeting room, and parking space bookings
• Display interactive floor plans and resource availability
• Sync bookings with your calendar applications
• Send booking confirmations, reminders, and notifications
• Facilitate check-ins and automatic release of unused bookings

3.2 Communication and Support

• Respond to your inquiries and support requests
• Send administrative messages about your account or the Service
• Provide updates about new features, changes, or important notices
• Communicate with you about your bookings and workspace preferences

3.3 Analytics and Improvement

• Analyze usage patterns and workspace utilization
• Generate reports and insights for workspace optimization
• Improve and optimize the Service's features and performance
• Develop new features and services
• Conduct research and testing

3.4 Security and Compliance

• Detect, prevent, and address fraud, security issues, and technical problems
• Monitor and enforce our Terms and Conditions
• Comply with legal obligations and protect our legal rights
• Investigate and resolve disputes

3.5 Marketing (With Your Consent)

• Send promotional emails about new features, updates, and offers
• Provide personalized recommendations and content
• Conduct surveys and gather feedback

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences in your account settings.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Within Your Organization

Your booking information, profile details, and workspace usage data may be visible to:

• Administrators and managers within your organization
• Team members who need to coordinate workspace usage
• Colleagues searching for available desks or meeting rooms

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and infrastructure providers
• Payment processors (for premium features)
• Email and communication service providers
• Analytics and monitoring services
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Calendar and Communication Integrations

When you connect third-party services:

• Booking data is synced with your connected calendar applications
• Notifications may be sent through integrated communication tools
• Data sharing is controlled by your authorization and can be revoked at any time

4.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of PARKYOURDESK, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption algorithms
• Access Controls: Strict authentication and authorization mechanisms limit access to authorized personnel only
• Regular Audits: We conduct security assessments and vulnerability scans regularly
• Secure Infrastructure: Our systems are hosted on secure, certified cloud platforms
• Employee Training: Our team receives regular security and privacy training
• Incident Response: We maintain procedures to detect, respond to, and recover from security incidents

While we use reasonable efforts to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

Specific retention periods:

• Account Data: Retained while your account is active and for a reasonable period after deactivation
• Booking History: Retained for up to 2 years for analytics and reporting purposes
• Communication Records: Retained for up to 3 years for support and compliance purposes
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

7.1 Access and Portability

You can access and download your personal information through your account settings or by contacting us.

7.2 Correction and Update

You can update your profile information, preferences, and settings at any time through your account dashboard.

7.3 Deletion

You can request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link or adjusting your notification preferences in your account settings.

7.5 Revoke Consent

You can withdraw consent for data processing by disconnecting integrations or adjusting permissions in your account settings.

7.6 Lodge a Complaint

If you believe we have not complied with applicable privacy laws, you have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for the Service to function properly (account authentication, security)
• Performance Cookies: Help us understand how you use the Service and identify areas for improvement
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about usage patterns and Service performance

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

For more information, please see our Cookies Policy.

9. International Data Transfers

PARKYOURDESK operates globally. Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws.

When we transfer personal information internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

10. Children's Privacy

PARKYOURDESK is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice in the Service

Your continued use of the Service after such notification constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.